Package software.amazon.awssdk.services.connect.model
package software.amazon.awssdk.services.connect.model
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ClassDescriptionYou do not have sufficient permissions to perform this action.Information about an action.The distribution of agents between the instance and its replica(s).Information about the contact associated to the user.A structure that defines search criteria for contacts using agent hierarchy group levels.Information about the agent who accepted the contact.Contains information about an agent status.Information about the agent's status.Summary information for an agent status.Information about the capabilities enabled for participants of the contact.This API is in preview release for Amazon Connect and is subject to change.Configuration of the answering machine detection.This API is in preview release for Amazon Connect and is subject to change.This action must be set if
TriggerEventSource
is one of the following values:OnPostCallAnalysisAvailable
|OnRealTimeCallAnalysisAvailable
|OnRealTimeChatAnalysisAvailable
|OnPostChatAnalysisAvailable
.Information about a reference when thereferenceType
isATTACHMENT
.The attendee information, including attendee ID and join token.A toggle for an individual feature at the instance level.A list of conditions which would be applied together with anAND
condition.Has audio-specific configurations as the operating parameter for Echo Reduction.Information about available phone numbers.Information associated with a campaign.Chat integration event containing payload to perform different chat actions such as:A chat message.Configuration information for the chat participant role.The streaming configuration, such as the Amazon SNS streaming endpoint.Information about a phone number that has been claimed to your Amazon Connect instance or traffic distribution group.Operation cannot be performed at this time as there is a conflict with another operation or contact state.Information required to join the call.Contains information about a contact.A structure that defines search criteria for contacts using analysis outputs from Amazon Connect Contact Lens.Request object with information to create a contact.Filters user data based on the contact information that is associated to the users.Contains information about a flow.Contains information about a flow module.Contains summary information about a flow.The flow has not been published.Contains summary information about a flow.The contact with the specified ID is not active or does not exist.Information of returned contact.Information about the agent who accepted the contact.If this contact was queued, this contains information about the queue.An object that can be used to specify Tag conditions inside theSearchFilter
.An object that can be used to specify Tag conditions or Hierarchy Group conditions inside theSearchFilter
.TheCreateCase
action definition.Contains credentials to use for federation.Defines the cross-channel routing behavior that allows an agent working on a contact in one channel to be offered a contact from a different channel.Contains information about a real-time metric.Contains the data for a real-time metric.The current metric names.Contains information about a set of real-time metrics.The way to sort the resulting response based on metrics.Information about a reference when thereferenceType
isDATE
.Contains information about a default vocabulary.Outbound calls to the destination number are not allowed.Contains information about the dimensions for a set of metrics.Contains details about why a contact was disconnected.Information about a traffic distribution.A resource with the specified name already exists.Information about a reference when thereferenceType
isEMAIL
.An empty value.The encryption configuration.End associated tasks related to a case.Information about the endpoint.This API is in preview release for Amazon Connect and is subject to change.Information about a contact evaluation.Information about answer data for a contact evaluation.Information about input answers for a contact evaluation.Information about output answers for a contact evaluation.Information about the evaluation form.Information about an evaluation form used in a contact evaluation.Information about an item from an evaluation form.Information about the automation configuration in numeric questions.Information about the option range used for scoring in numeric questions.Information about properties for a numeric question in an evaluation form.Information about a question from an evaluation form.Information about properties for a question in an evaluation form.Information about scoring strategy for an evaluation form.Information about a section from an evaluation form.Information about the automation configuration in single select questions.Information about the automation option of a single select question.Information about the automation configuration in single select questions.Information about the options in single select questions.Summary information about an evaluation form.Summary information about an evaluation form.Metadata information about a contact evaluation.Information about notes for a contact evaluation.Information about scores of a contact evaluation item (section or question).Summary information about a contact evaluation.The EventBridge action definition.Request for which contact failed to be generated.Object for case field values.Object to store union of Field values.Contains the filter to apply when retrieving metrics.Contains the filter to apply when retrieving metrics with the GetMetricDataV2 API.Information about flow associations.Contains information about a hierarchy group.A leaf node condition which can be used to specify a hierarchy group condition.Contains summary information about a hierarchy group.Information about the hierarchy group.Contains information about a hierarchy level.Contains information about the hierarchy level to update.Contains information about the levels of a hierarchy group.Information about the levels in the hierarchy group.Contains information about a hierarchy structure.Contains information about the level hierarchy to update.Contains information about a historical metric.Contains the data for a historical metric.The historical metric names.Contains information about the historical metrics retrieved.Information about of the hours of operation.Contains information about the hours of operation.The search criteria to be used to return hours of operations.Filters to be applied to search results.Contains summary information about hours of operation for a contact center.The start time or end time for an hours of operation.An entity with the same name already exists.The Amazon Connect instance.Relevant details why the instance was not successfully created.The storage configuration for the instance.Information about the instance.Contains summary information about the associated AppIntegrations.Request processing failed because of an error or failure with the service.Information about the interval period to use for returning results.The flow is not valid.The problems with the module.One or more of the specified parameters are not valid.The request is not valid.A field that is invisible to an agent.Configuration information of a Kinesis Data Firehose delivery stream.Configuration information of a Kinesis data stream.Configuration information of a Kinesis video stream.Configuration information of an Amazon Lex bot.Configuration information of an Amazon Lex or Amazon Lex V2 bot.Configuration information of an Amazon Lex V2 bot.The allowed limit for the resource has been exceeded.Information about phone numbers that have been claimed to your Amazon Connect instance or traffic distribution group.Provides summary information about the use cases for the specified integration association.Maximum number (1000) of tags have been returned with current request.Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.A set of endpoints used by clients to connect to the media service group for an Amazon Chime SDK meeting.A meeting created using the Amazon Chime SDK.The configuration settings of the features available to a meeting.Contains the name, thresholds, and metric filters.Contains information about the filter used when retrieving metrics.The interval period with the start and end time for the metrics.Contains information about the metric results.Contains information about the metric.Payload of chat properties to apply when starting a new contact.The type of notification recipient.Information about a reference when thereferenceType
isNUMBER
.Information about the property value used in automation of a numeric questions.The outbound caller ID name, number, and outbound whisper flow.The contact is not permitted.Thrown for analyzed content when requested OutputType was not enabled for a given contact.The configuration for the allowed capabilities for participants present over the call.The customer's details.The details to add for the participant.Configuration information for the timer.The value of the timer.The credentials used by the participant.Enable persistent chats.Contains information about a phone number for a quick connect.The status of the phone number.Contains summary information about a phone number for a contact center.Information about a predefined attribute.The search criteria to be used to return predefined attributes.Summary of a predefined attribute.Information about values of a predefined attribute.Information about a problem detail.Information about a prompt.The search criteria to be used to return prompts.Filters to be applied to search results.Contains information about the prompt.The property is not valid.Contains information about why a property is not valid.Contains information about a queue.If this contact was queued, this contains information about the queue.Contains information about a queue for a quick connect.Contains information about a queue resource for which metrics are returned.The search criteria to be used to return queues.Filters to be applied to search results.Contains summary information about a queue.Contains information about a quick connect.Contains configuration settings for a quick connect.The search criteria to be used to return quick connects.Filters to be applied to search results.Contains summary information about a quick connect.Indicates a field that is read-only to an agent.Object that describes attached file.Provides information about the category rule that was matched.Begin and end offsets for a part of text.Potential issues that are detected based on an artificial intelligence analysis of each turn in the conversation.The section of the contact transcript segment that category rule was detected.An analyzed segment for a real-time analysis session.Segment containing list of attachments.The matched category rules.Segment type describing a contact event.Segment type containing a list of detected issues.The analyzed transcript segment.Object describing time with which the segment is associated.Object describing redaction applied to the segment.Transcript representation containing Id and list of character intervals that are associated with analysis data.Transcript representation containing Id, Content and list of character intervals that are associated with analysis data.Well-formed data on a contact, used by agents to complete a contact request.Contains summary information about a reference.Information about a required field.A resource already has that name.That resource is already in use.The specified resource was not found.The resource is not ready.The search criteria to be used to search tags.Contains information about a routing profile.Contains information about the queue and channel for which priority and delay can be set.Contains summary information about a routing profile queue.Contains the channel and queue identifier for a routing profile.Information about the routing profile assigned to the user.The search criteria to be used to return routing profiles.Filters to be applied to search results.Contains summary information about a routing profile.Information about a rule.Information about the action to be performed when a rule is triggered.A list ofActionTypes
associated with a rule.The name of the event source.Information about the Amazon Simple Storage Service (Amazon S3) storage type.A structure that defines search criteria based on user-defined contact attributes that are configured for contact search.The search criteria based on user-defned contact attribute key and values to search on.A structure of time range that you want to search results.A structure of search criteria to be used to return contacts.Configuration information of the security key.Contains information about a security profile.The search criteria to be used to return security profiles.Information about the returned security profiles.Filters to be applied to search results.Contains information about a security profile.A value for a segment attribute.Information about the send notification action.The service quota has been exceeded.The distribution that determines which Amazon Web Services Regions should be used to sign in agents in to both the instance and its replica(s).The distribution of sign in traffic between the instance and its replica(s).Information about the automation option based on a rule category for a single select question.A structure that defineds the field name to sort by and a sort order.A leaf node condition which can be used to specify a string condition.Information about a reference when thereferenceType
isSTRING
.Request for which contact was successfully created.A leaf node condition which can be used to specify a tag condition, for example,HAVE BPO = 123
.The search criteria to be used to return tags.A tag set contains tag key and tag value.Information about the task action.Describes constraints that apply to the template fields.Describes a default field and its corresponding value.Describes default values for fields on a template.Describes a single task template field.The identifier of the task template field.Contains summary information about the task template.The distribution of traffic between the instance and its replicas.Contains information about the threshold for service level metrics.Contains information about the threshold for service level metrics.The throttling limit has been exceeded.Displayed when rate-related API limits are exceeded.Information about a traffic distribution group.Information about traffic distribution groups.Summary information about a traffic distribution group user.A structure that defines search criteria and matching logic to search for contacts by matching text with transcripts analyzed by Amazon Connect Contact Lens.A structure that defines search criteria base on words or phrases, participants in the Contact Lens conversational analytics transcript.TheUpdateCase
action definition.Configuration information for the chat participant role.The URL reference.Contains the use case.Contains information about a user account for an Amazon Connect instance.Data for a user.A filter for the user data.Contains information about the identity of a user.The user's first name and last name.No user with the specified credentials was found in the Amazon Connect instance.Contains information about the phone configuration settings for a user.Information about proficiency of a user.Information about proficiency to be disassociated from the user.Contains information about the quick connect configuration settings for a user.Information about the user.The search criteria to be used to return users.Filters to be applied to search results.Information about the returned users.Contains summary information about a user.A view resource object.View content containing all content necessary to render a view except for runtime input data.View content containing all content necessary to render a view except for runtime input data and the runtime input schema, which is auto-generated by this operation.A summary of a view's metadata.A summary of a view version's metadata.Contains information about a custom vocabulary.Contains summary information about the custom vocabulary.Contains information about the recording configuration settings.Information about Amazon Connect Wisdom.