Class HistoricalMetric

java.lang.Object

software.amazon.awssdk.services.connect.model.HistoricalMetric

All Implemented Interfaces:

Serializable, SdkPojo, ToCopyableBuilder<HistoricalMetric.Builder,HistoricalMetric>

@Generated("software.amazon.awssdk:codegen")
public final class HistoricalMetric
extends Object
implements SdkPojo, Serializable, ToCopyableBuilder<HistoricalMetric.Builder,HistoricalMetric>

Contains information about a historical metric.

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static interface	HistoricalMetric.Builder

Method Summary

Modifier and Type	Method	Description
static HistoricalMetric.Builder	builder()
final boolean	equals(Object obj)
final boolean	equalsBySdkFields(Object obj)	Indicates whether some other object is "equal to" this one by SDK fields.
final <T> Optional<T>	getValueForField(String fieldName, Class<T> clazz)
final int	hashCode()
final HistoricalMetricName	name()	The name of the metric.
final String	nameAsString()	The name of the metric.
final Map<String,SdkField<?>>	sdkFieldNameToField()
final List<SdkField<?>>	sdkFields()
static Class<? extends HistoricalMetric.Builder>	serializableBuilderClass()
final Statistic	statistic()	The statistic for the metric.
final String	statisticAsString()	The statistic for the metric.
final Threshold	threshold()	The threshold for the metric, used with service level metrics.
HistoricalMetric.Builder	toBuilder()	Take this object and create a builder that contains all of the current property values of this object.
final String	toString()	Returns a string representation of this object.
final Unit	unit()	The unit for the metric.
final String	unitAsString()	The unit for the metric.

Methods inherited from class java.lang.Object

getClass, notify, notifyAll, wait, wait, wait

Methods inherited from interface software.amazon.awssdk.utils.builder.ToCopyableBuilder

copy

Method Details

name

public final HistoricalMetricName name()

The name of the metric. Following is a list of each supported metric mapped to the UI name, linked to a detailed description in the Amazon Connect Administrator Guide.

ABANDON_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average queue abandon time

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistic: AVG

UI name: After contact work time

API_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

UI name: API contacts handled

AVG_HOLD_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average customer hold time

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

UI name: Callback contacts handled

CONTACTS_ABANDONED

Unit: COUNT

Statistic: SUM

UI name: Contacts abandoned

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistic: SUM

UI name: Contacts agent hung up first

CONTACTS_CONSULTED

Unit: COUNT

Statistic: SUM

UI name: Contacts consulted

CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

UI name: Contacts handled

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistic: SUM

UI name: Contacts handled incoming

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistic: SUM

UI name: Contacts handled outbound

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistic: SUM

UI name: Contacts hold disconnect

CONTACTS_MISSED

Unit: COUNT

Statistic: SUM

UI name: AGENT_NON_RESPONSE

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

UI name: Contacts queued

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred in

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred out queue

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred out

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred out queue

HANDLE_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average handle time

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average agent interaction and customer hold time

INTERACTION_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average agent interaction time

OCCUPANCY

Unit: PERCENT

Statistic: AVG

UI name: Occupancy

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average queue answer time

QUEUED_TIME

Unit: SECONDS

Statistic: MAX

UI name: Minimum flow time

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: PERCENT

Statistic: AVG

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

UI name: Service level X

If the service returns an enum value that is not available in the current SDK version, name will return HistoricalMetricName.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from nameAsString().

Returns:

The name of the metric. Following is a list of each supported metric mapped to the UI name, linked to a detailed description in the Amazon Connect Administrator Guide.

ABANDON_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average queue abandon time

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistic: AVG

UI name: After contact work time

API_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

UI name: API contacts handled

AVG_HOLD_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average customer hold time

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

UI name: Callback contacts handled

CONTACTS_ABANDONED

Unit: COUNT

Statistic: SUM

UI name: Contacts abandoned

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistic: SUM

UI name: Contacts agent hung up first

CONTACTS_CONSULTED

Unit: COUNT

Statistic: SUM

UI name: Contacts consulted

CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

UI name: Contacts handled

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistic: SUM

UI name: Contacts handled incoming

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistic: SUM

UI name: Contacts handled outbound

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistic: SUM

UI name: Contacts hold disconnect

CONTACTS_MISSED

Unit: COUNT

Statistic: SUM

UI name: AGENT_NON_RESPONSE

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

UI name: Contacts queued

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred in

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred out queue

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred out

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred out queue

HANDLE_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average handle time

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average agent interaction and customer hold time

INTERACTION_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average agent interaction time

OCCUPANCY

Unit: PERCENT

Statistic: AVG

UI name: Occupancy

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average queue answer time

QUEUED_TIME

Unit: SECONDS

Statistic: MAX

UI name: Minimum flow time

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: PERCENT

Statistic: AVG

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

UI name: Service level X

See Also:

• HistoricalMetricName

nameAsString

public final String nameAsString()

The name of the metric. Following is a list of each supported metric mapped to the UI name, linked to a detailed description in the Amazon Connect Administrator Guide.

ABANDON_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average queue abandon time

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistic: AVG

UI name: After contact work time

API_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

UI name: API contacts handled

AVG_HOLD_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average customer hold time

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

UI name: Callback contacts handled

CONTACTS_ABANDONED

Unit: COUNT

Statistic: SUM

UI name: Contacts abandoned

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistic: SUM

UI name: Contacts agent hung up first

CONTACTS_CONSULTED

Unit: COUNT

Statistic: SUM

UI name: Contacts consulted

CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

UI name: Contacts handled

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistic: SUM

UI name: Contacts handled incoming

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistic: SUM

UI name: Contacts handled outbound

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistic: SUM

UI name: Contacts hold disconnect

CONTACTS_MISSED

Unit: COUNT

Statistic: SUM

UI name: AGENT_NON_RESPONSE

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

UI name: Contacts queued

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred in

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred out queue

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred out

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred out queue

HANDLE_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average handle time

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average agent interaction and customer hold time

INTERACTION_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average agent interaction time

OCCUPANCY

Unit: PERCENT

Statistic: AVG

UI name: Occupancy

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average queue answer time

QUEUED_TIME

Unit: SECONDS

Statistic: MAX

UI name: Minimum flow time

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: PERCENT

Statistic: AVG

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

UI name: Service level X

If the service returns an enum value that is not available in the current SDK version, name will return HistoricalMetricName.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from nameAsString().

Returns:

The name of the metric. Following is a list of each supported metric mapped to the UI name, linked to a detailed description in the Amazon Connect Administrator Guide.

ABANDON_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average queue abandon time

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistic: AVG

UI name: After contact work time

API_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

UI name: API contacts handled

AVG_HOLD_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average customer hold time

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

UI name: Callback contacts handled

CONTACTS_ABANDONED

Unit: COUNT

Statistic: SUM

UI name: Contacts abandoned

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistic: SUM

UI name: Contacts agent hung up first

CONTACTS_CONSULTED

Unit: COUNT

Statistic: SUM

UI name: Contacts consulted

CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

UI name: Contacts handled

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistic: SUM

UI name: Contacts handled incoming

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistic: SUM

UI name: Contacts handled outbound

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistic: SUM

UI name: Contacts hold disconnect

CONTACTS_MISSED

Unit: COUNT

Statistic: SUM

UI name: AGENT_NON_RESPONSE

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

UI name: Contacts queued

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred in

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred out queue

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred out

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistic: SUM

UI name: Contacts transferred out queue

HANDLE_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average handle time

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average agent interaction and customer hold time

INTERACTION_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average agent interaction time

OCCUPANCY

Unit: PERCENT

Statistic: AVG

UI name: Occupancy

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistic: AVG

UI name: Average queue answer time

QUEUED_TIME

Unit: SECONDS

Statistic: MAX

UI name: Minimum flow time

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: PERCENT

Statistic: AVG

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

UI name: Service level X

See Also:

• HistoricalMetricName

threshold

public final Threshold threshold()

The threshold for the metric, used with service level metrics.

Returns:

The threshold for the metric, used with service level metrics.

statistic

public final Statistic statistic()

The statistic for the metric.

If the service returns an enum value that is not available in the current SDK version, statistic will return Statistic.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from statisticAsString().

Returns:

The statistic for the metric.

See Also:

• Statistic

statisticAsString

public final String statisticAsString()

The statistic for the metric.

If the service returns an enum value that is not available in the current SDK version, statistic will return Statistic.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from statisticAsString().

Returns:

The statistic for the metric.

See Also:

• Statistic

unit

public final Unit unit()

The unit for the metric.

If the service returns an enum value that is not available in the current SDK version, unit will return Unit.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from unitAsString().

Returns:

The unit for the metric.

See Also:

• Unit

unitAsString

public final String unitAsString()

The unit for the metric.

If the service returns an enum value that is not available in the current SDK version, unit will return Unit.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from unitAsString().

Returns:

The unit for the metric.

See Also:

• Unit

toBuilder

public HistoricalMetric.Builder toBuilder()

Description copied from interface: ToCopyableBuilder

Take this object and create a builder that contains all of the current property values of this object.

Specified by:

toBuilder in interface ToCopyableBuilder<HistoricalMetric.Builder,HistoricalMetric>

Returns:

a builder for type T

builder

public static HistoricalMetric.Builder builder()

serializableBuilderClass

public static Class<? extends HistoricalMetric.Builder> serializableBuilderClass()

hashCode

public final int hashCode()

Overrides:

hashCode in class Object

equals

public final boolean equals(Object obj)

Overrides:

equals in class Object

equalsBySdkFields

public final boolean equalsBySdkFields(Object obj)

Description copied from interface: SdkPojo

Indicates whether some other object is "equal to" this one by SDK fields. An SDK field is a modeled, non-inherited field in an SdkPojo class, and is generated based on a service model.

If an SdkPojo class does not have any inherited fields, equalsBySdkFields and equals are essentially the same.

Specified by:

equalsBySdkFields in interface SdkPojo

Parameters:

obj - the object to be compared with

Returns:

true if the other object equals to this object by sdk fields, false otherwise.

toString

public final String toString()

Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.

Overrides:

toString in class Object

getValueForField

public final <T> Optional<T> getValueForField(String fieldName,
 Class<T> clazz)

sdkFields

public final List<SdkField<?>> sdkFields()

Specified by:

sdkFields in interface SdkPojo

Returns:

List of SdkField in this POJO. May be empty list but should never be null.

sdkFieldNameToField

public final Map<String,SdkField<?>> sdkFieldNameToField()

Specified by:

sdkFieldNameToField in interface SdkPojo

Returns:

The mapping between the field name and its corresponding field.