Interface RoutingCriteriaInput.Builder

All Superinterfaces:
Buildable, CopyableBuilder<RoutingCriteriaInput.Builder,RoutingCriteriaInput>, SdkBuilder<RoutingCriteriaInput.Builder,RoutingCriteriaInput>, SdkPojo
Enclosing class:
RoutingCriteriaInput
@Mutable @NotThreadSafe public static interface RoutingCriteriaInput.Builder extends SdkPojo, CopyableBuilder<RoutingCriteriaInput.Builder,RoutingCriteriaInput>

  • Method Details

    • steps

      RoutingCriteriaInput.Builder steps(Collection<RoutingCriteriaInputStep> steps)

      When Amazon Connect does not find an available agent meeting the requirements in a step for
 a given step duration, the routing criteria will move on to the next step sequentially until a
 join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.

      Parameters:
      steps - When Amazon Connect does not find an available agent meeting the requirements in a step for
 a given step duration, the routing criteria will move on to the next step sequentially until a
 join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.
      Returns:
      Returns a reference to this object so that method calls can be chained together.

    • steps

      RoutingCriteriaInput.Builder steps(RoutingCriteriaInputStep... steps)

      When Amazon Connect does not find an available agent meeting the requirements in a step for
 a given step duration, the routing criteria will move on to the next step sequentially until a
 join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.

      Parameters:
      steps - When Amazon Connect does not find an available agent meeting the requirements in a step for
 a given step duration, the routing criteria will move on to the next step sequentially until a
 join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.
      Returns:
      Returns a reference to this object so that method calls can be chained together.

    • steps

      RoutingCriteriaInput.Builder steps(Consumer<RoutingCriteriaInputStep.Builder>... steps)

      When Amazon Connect does not find an available agent meeting the requirements in a step for
 a given step duration, the routing criteria will move on to the next step sequentially until a
 join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.

      This is a convenience method that creates an instance of the RoutingCriteriaInputStep.Builder avoiding the need to create one manually via RoutingCriteriaInputStep.builder().

      When the Consumer completes, SdkBuilder.build() is called immediately and its result is passed to steps(List<RoutingCriteriaInputStep>).

      Parameters:
      steps - a consumer that will call methods on RoutingCriteriaInputStep.Builder
      Returns:
      Returns a reference to this object so that method calls can be chained together.
      See Also: