Class ContactSearchSummary

java.lang.Object
software.amazon.awssdk.services.connect.model.ContactSearchSummary
All Implemented Interfaces:
Serializable, SdkPojo, ToCopyableBuilder<ContactSearchSummary.Builder,ContactSearchSummary>
@Generated("software.amazon.awssdk:codegen") public final class ContactSearchSummary extends Object implements SdkPojo, Serializable, ToCopyableBuilder<ContactSearchSummary.Builder,ContactSearchSummary>

Information of returned contact.

See Also:

  • Method Details

    • arn

      public final String arn()

      The Amazon Resource Name (ARN) of the contact.

      Returns:
      The Amazon Resource Name (ARN) of the contact.

    • id

      public final String id()

      The identifier of the contact summary.

      Returns:
      The identifier of the contact summary.

    • initialContactId

      public final String initialContactId()

      If this contact is related to other contacts, this is the ID of the initial contact.

      Returns:
      If this contact is related to other contacts, this is the ID of the initial contact.

    • previousContactId

      public final String previousContactId()

      If this contact is not the first contact, this is the ID of the previous contact.

      Returns:
      If this contact is not the first contact, this is the ID of the previous contact.

    • initiationMethod

      public final ContactInitiationMethod initiationMethod()

      Indicates how the contact was initiated.

      If the service returns an enum value that is not available in the current SDK version, initiationMethod will return ContactInitiationMethod.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from initiationMethodAsString().

      Returns:
      Indicates how the contact was initiated.
      See Also:

    • initiationMethodAsString

      public final String initiationMethodAsString()

      Indicates how the contact was initiated.

      If the service returns an enum value that is not available in the current SDK version, initiationMethod will return ContactInitiationMethod.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from initiationMethodAsString().

      Returns:
      Indicates how the contact was initiated.
      See Also:

    • channel

      public final Channel channel()

      How the contact reached your contact center.

      If the service returns an enum value that is not available in the current SDK version, channel will return Channel.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from channelAsString().

      Returns:
      How the contact reached your contact center.
      See Also:

    • channelAsString

      public final String channelAsString()

      How the contact reached your contact center.

      If the service returns an enum value that is not available in the current SDK version, channel will return Channel.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from channelAsString().

      Returns:
      How the contact reached your contact center.
      See Also:

    • queueInfo

      public final ContactSearchSummaryQueueInfo queueInfo()

      If this contact was queued, this contains information about the queue.

      Returns:
      If this contact was queued, this contains information about the queue.

    • agentInfo

      public final ContactSearchSummaryAgentInfo agentInfo()

      Information about the agent who accepted the contact.

      Returns:
      Information about the agent who accepted the contact.

    • initiationTimestamp

      public final Instant initiationTimestamp()

      The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

      Returns:
      The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

    • disconnectTimestamp

      public final Instant disconnectTimestamp()

      The timestamp when the customer endpoint disconnected from Amazon Connect.

      Returns:
      The timestamp when the customer endpoint disconnected from Amazon Connect.

    • scheduledTimestamp

      public final Instant scheduledTimestamp()

      The timestamp, in Unix epoch time format, at which to start running the inbound flow.

      Returns:
      The timestamp, in Unix epoch time format, at which to start running the inbound flow.

    • hasSegmentAttributes

      public final boolean hasSegmentAttributes()
      For responses, this returns true if the service returned a value for the SegmentAttributes property. This DOES NOT check that the value is non-empty (for which, you should check the isEmpty() method on the property). This is useful because the SDK will never return a null collection or map, but you may need to differentiate between the service returning nothing (or null) and the service returning an empty collection or map. For requests, this returns true if a value for the property was specified in the request builder, and false if a value was not specified.

    • segmentAttributes

      public final Map<String,ContactSearchSummarySegmentAttributeValue> segmentAttributes()

      Set of segment attributes for a contact.

      Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

      This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasSegmentAttributes() method.

      Returns:
      Set of segment attributes for a contact.

    • name

      public final String name()

      Indicates name of the contact.

      Returns:
      Indicates name of the contact.

    • routingCriteria

      public final RoutingCriteria routingCriteria()
      Returns the value of the RoutingCriteria property for this object.
      Returns:
      The value of the RoutingCriteria property for this object.

    • toBuilder

      public ContactSearchSummary.Builder toBuilder()
      Description copied from interface: ToCopyableBuilder
      Take this object and create a builder that contains all of the current property values of this object.
      Specified by:
      toBuilder in interface ToCopyableBuilder<ContactSearchSummary.Builder,ContactSearchSummary>
      Returns:
      a builder for type T

    • builder

      public static ContactSearchSummary.Builder builder()

    • serializableBuilderClass

      public static Class<? extends ContactSearchSummary.Builder> serializableBuilderClass()

    • hashCode

      public final int hashCode()
      Overrides:
      hashCode in class Object

    • equals

      public final boolean equals(Object obj)
      Overrides:
      equals in class Object

    • equalsBySdkFields

      public final boolean equalsBySdkFields(Object obj)
      Description copied from interface: SdkPojo
      Indicates whether some other object is "equal to" this one by SDK fields. An SDK field is a modeled, non-inherited field in an SdkPojo class, and is generated based on a service model.

      If an SdkPojo class does not have any inherited fields, equalsBySdkFields and equals are essentially the same.

      Specified by:
      equalsBySdkFields in interface SdkPojo
      Parameters:
      obj - the object to be compared with
      Returns:
      true if the other object equals to this object by sdk fields, false otherwise.

    • toString

      public final String toString()
      Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.
      Overrides:
      toString in class Object

    • getValueForField

      public final <T> Optional<T> getValueForField(String fieldName, Class<T> clazz)

    • sdkFields

      public final List<SdkField<?>> sdkFields()
      Specified by:
      sdkFields in interface SdkPojo
      Returns:
      List of SdkField in this POJO. May be empty list but should never be null.

    • sdkFieldNameToField

      public final Map<String,SdkField<?>> sdkFieldNameToField()
      Specified by:
      sdkFieldNameToField in interface SdkPojo
      Returns:
      The mapping between the field name and its corresponding field.