Class ChatContactMetrics

java.lang.Object
software.amazon.awssdk.services.connect.model.ChatContactMetrics
All Implemented Interfaces:
Serializable, SdkPojo, ToCopyableBuilder<ChatContactMetrics.Builder,ChatContactMetrics>
@Generated("software.amazon.awssdk:codegen") public final class ChatContactMetrics extends Object implements SdkPojo, Serializable, ToCopyableBuilder<ChatContactMetrics.Builder,ChatContactMetrics>

Information about the overall participant interactions at the contact level.

See Also:

  • Method Details

    • multiParty

      public final Boolean multiParty()

      A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this contact.

      Returns:
      A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this contact.

    • totalMessages

      public final Integer totalMessages()

      The number of chat messages on the contact.

      Returns:
      The number of chat messages on the contact.

    • totalBotMessages

      public final Integer totalBotMessages()

      The total number of bot and automated messages on a chat contact.

      Returns:
      The total number of bot and automated messages on a chat contact.

    • totalBotMessageLengthInChars

      public final Integer totalBotMessageLengthInChars()

      The total number of characters from bot and automated messages on a chat contact.

      Returns:
      The total number of characters from bot and automated messages on a chat contact.

    • conversationCloseTimeInMillis

      public final Long conversationCloseTimeInMillis()

      The time it took for a contact to end after the last customer message.

      Returns:
      The time it took for a contact to end after the last customer message.

    • conversationTurnCount

      public final Integer conversationTurnCount()

      The number of conversation turns in a chat contact, which represents the back-and-forth exchanges between customer and other participants.

      Returns:
      The number of conversation turns in a chat contact, which represents the back-and-forth exchanges between customer and other participants.

    • agentFirstResponseTimestamp

      public final Instant agentFirstResponseTimestamp()

      The agent first response timestamp for a chat contact.

      Returns:
      The agent first response timestamp for a chat contact.

    • agentFirstResponseTimeInMillis

      public final Long agentFirstResponseTimeInMillis()

      The time for an agent to respond after obtaining a chat contact.

      Returns:
      The time for an agent to respond after obtaining a chat contact.

    • toBuilder

      public ChatContactMetrics.Builder toBuilder()
      Description copied from interface: ToCopyableBuilder
      Take this object and create a builder that contains all of the current property values of this object.
      Specified by:
      toBuilder in interface ToCopyableBuilder<ChatContactMetrics.Builder,ChatContactMetrics>
      Returns:
      a builder for type T

    • builder

      public static ChatContactMetrics.Builder builder()

    • serializableBuilderClass

      public static Class<? extends ChatContactMetrics.Builder> serializableBuilderClass()

    • hashCode

      public final int hashCode()
      Overrides:
      hashCode in class Object

    • equals

      public final boolean equals(Object obj)
      Overrides:
      equals in class Object

    • equalsBySdkFields

      public final boolean equalsBySdkFields(Object obj)
      Description copied from interface: SdkPojo
      Indicates whether some other object is "equal to" this one by SDK fields. An SDK field is a modeled, non-inherited field in an SdkPojo class, and is generated based on a service model.

      If an SdkPojo class does not have any inherited fields, equalsBySdkFields and equals are essentially the same.

      Specified by:
      equalsBySdkFields in interface SdkPojo
      Parameters:
      obj - the object to be compared with
      Returns:
      true if the other object equals to this object by sdk fields, false otherwise.

    • toString

      public final String toString()
      Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.
      Overrides:
      toString in class Object

    • getValueForField

      public final <T> Optional<T> getValueForField(String fieldName, Class<T> clazz)

    • sdkFields

      public final List<SdkField<?>> sdkFields()
      Specified by:
      sdkFields in interface SdkPojo
      Returns:
      List of SdkField in this POJO. May be empty list but should never be null.

    • sdkFieldNameToField

      public final Map<String,SdkField<?>> sdkFieldNameToField()
      Specified by:
      sdkFieldNameToField in interface SdkPojo
      Returns:
      The mapping between the field name and its corresponding field.