Interface ContactSearchSummary.Builder

All Superinterfaces:

Buildable, CopyableBuilder<ContactSearchSummary.Builder,ContactSearchSummary>, SdkBuilder<ContactSearchSummary.Builder,ContactSearchSummary>, SdkPojo

Enclosing class:

ContactSearchSummary

@Mutable
@NotThreadSafe
public static interface ContactSearchSummary.Builder
extends SdkPojo, CopyableBuilder<ContactSearchSummary.Builder,ContactSearchSummary>

Method Summary

Modifier and Type	Method	Description
default ContactSearchSummary.Builder	agentInfo(Consumer<ContactSearchSummaryAgentInfo.Builder> agentInfo)	Information about the agent who accepted the contact.
ContactSearchSummary.Builder	agentInfo(ContactSearchSummaryAgentInfo agentInfo)	Information about the agent who accepted the contact.
ContactSearchSummary.Builder	arn(String arn)	The Amazon Resource Name (ARN) of the contact.
ContactSearchSummary.Builder	channel(String channel)	How the contact reached your contact center.
ContactSearchSummary.Builder	channel(Channel channel)	How the contact reached your contact center.
ContactSearchSummary.Builder	disconnectTimestamp(Instant disconnectTimestamp)	The timestamp when the customer endpoint disconnected from Amazon Connect.
default ContactSearchSummary.Builder	globalResiliencyMetadata(Consumer<GlobalResiliencyMetadata.Builder> globalResiliencyMetadata)	Additional routing information for contacts created in ACGR instances.
ContactSearchSummary.Builder	globalResiliencyMetadata(GlobalResiliencyMetadata globalResiliencyMetadata)	Additional routing information for contacts created in ACGR instances.
ContactSearchSummary.Builder	id(String id)	The identifier of the contact summary.
ContactSearchSummary.Builder	initialContactId(String initialContactId)	If this contact is related to other contacts, this is the ID of the initial contact.
ContactSearchSummary.Builder	initiationMethod(String initiationMethod)	Indicates how the contact was initiated.
ContactSearchSummary.Builder	initiationMethod(ContactInitiationMethod initiationMethod)	Indicates how the contact was initiated.
ContactSearchSummary.Builder	initiationTimestamp(Instant initiationTimestamp)	The date and time this contact was initiated, in UTC time.
ContactSearchSummary.Builder	name(String name)	Indicates name of the contact.
ContactSearchSummary.Builder	previousContactId(String previousContactId)	If this contact is not the first contact, this is the ID of the previous contact.
default ContactSearchSummary.Builder	queueInfo(Consumer<ContactSearchSummaryQueueInfo.Builder> queueInfo)	If this contact was queued, this contains information about the queue.
ContactSearchSummary.Builder	queueInfo(ContactSearchSummaryQueueInfo queueInfo)	If this contact was queued, this contains information about the queue.
default ContactSearchSummary.Builder	routingCriteria(Consumer<RoutingCriteria.Builder> routingCriteria)	Sets the value of the RoutingCriteria property for this object.
ContactSearchSummary.Builder	routingCriteria(RoutingCriteria routingCriteria)	Sets the value of the RoutingCriteria property for this object.
ContactSearchSummary.Builder	scheduledTimestamp(Instant scheduledTimestamp)	The timestamp, in Unix epoch time format, at which to start running the inbound flow.
ContactSearchSummary.Builder	segmentAttributes(Map<String,ContactSearchSummarySegmentAttributeValue> segmentAttributes)	Set of segment attributes for a contact.

Methods inherited from interface software.amazon.awssdk.utils.builder.CopyableBuilder

copy

Methods inherited from interface software.amazon.awssdk.utils.builder.SdkBuilder

applyMutation, build

Methods inherited from interface software.amazon.awssdk.core.SdkPojo

equalsBySdkFields, sdkFieldNameToField, sdkFields

Method Details

arn

ContactSearchSummary.Builder arn(String arn)

The Amazon Resource Name (ARN) of the contact.

Parameters:

arn - The Amazon Resource Name (ARN) of the contact.

Returns:

Returns a reference to this object so that method calls can be chained together.

id

ContactSearchSummary.Builder id(String id)

The identifier of the contact summary.

Parameters:

id - The identifier of the contact summary.

Returns:

Returns a reference to this object so that method calls can be chained together.

initialContactId

ContactSearchSummary.Builder initialContactId(String initialContactId)

If this contact is related to other contacts, this is the ID of the initial contact.

Parameters:

initialContactId - If this contact is related to other contacts, this is the ID of the initial contact.

Returns:

Returns a reference to this object so that method calls can be chained together.

previousContactId

ContactSearchSummary.Builder previousContactId(String previousContactId)

If this contact is not the first contact, this is the ID of the previous contact.

Parameters:

previousContactId - If this contact is not the first contact, this is the ID of the previous contact.

Returns:

Returns a reference to this object so that method calls can be chained together.

initiationMethod

ContactSearchSummary.Builder initiationMethod(String initiationMethod)

Indicates how the contact was initiated.

Parameters:

initiationMethod - Indicates how the contact was initiated.

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

• ContactInitiationMethod
• ContactInitiationMethod

initiationMethod

ContactSearchSummary.Builder initiationMethod(ContactInitiationMethod initiationMethod)

Indicates how the contact was initiated.

Parameters:

initiationMethod - Indicates how the contact was initiated.

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

• ContactInitiationMethod
• ContactInitiationMethod

channel

ContactSearchSummary.Builder channel(String channel)

How the contact reached your contact center.

Parameters:

channel - How the contact reached your contact center.

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

• Channel
• Channel

channel

ContactSearchSummary.Builder channel(Channel channel)

How the contact reached your contact center.

Parameters:

channel - How the contact reached your contact center.

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

• Channel
• Channel

queueInfo

ContactSearchSummary.Builder queueInfo(ContactSearchSummaryQueueInfo queueInfo)

If this contact was queued, this contains information about the queue.

Parameters:

queueInfo - If this contact was queued, this contains information about the queue.

Returns:

Returns a reference to this object so that method calls can be chained together.

queueInfo

default ContactSearchSummary.Builder queueInfo(Consumer<ContactSearchSummaryQueueInfo.Builder> queueInfo)

If this contact was queued, this contains information about the queue.

This is a convenience method that creates an instance of the ContactSearchSummaryQueueInfo.Builder avoiding the need to create one manually via ContactSearchSummaryQueueInfo.builder().

When the Consumer completes, SdkBuilder.build() is called immediately and its result is passed to queueInfo(ContactSearchSummaryQueueInfo).

Parameters:

queueInfo - a consumer that will call methods on ContactSearchSummaryQueueInfo.Builder

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

• queueInfo(ContactSearchSummaryQueueInfo)

agentInfo

ContactSearchSummary.Builder agentInfo(ContactSearchSummaryAgentInfo agentInfo)

Information about the agent who accepted the contact.

Parameters:

agentInfo - Information about the agent who accepted the contact.

Returns:

Returns a reference to this object so that method calls can be chained together.

agentInfo

default ContactSearchSummary.Builder agentInfo(Consumer<ContactSearchSummaryAgentInfo.Builder> agentInfo)

Information about the agent who accepted the contact.

This is a convenience method that creates an instance of the ContactSearchSummaryAgentInfo.Builder avoiding the need to create one manually via ContactSearchSummaryAgentInfo.builder().

When the Consumer completes, SdkBuilder.build() is called immediately and its result is passed to agentInfo(ContactSearchSummaryAgentInfo).

Parameters:

agentInfo - a consumer that will call methods on ContactSearchSummaryAgentInfo.Builder

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

• agentInfo(ContactSearchSummaryAgentInfo)

initiationTimestamp

ContactSearchSummary.Builder initiationTimestamp(Instant initiationTimestamp)

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

Parameters:

initiationTimestamp - The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

Returns:

Returns a reference to this object so that method calls can be chained together.

disconnectTimestamp

ContactSearchSummary.Builder disconnectTimestamp(Instant disconnectTimestamp)

The timestamp when the customer endpoint disconnected from Amazon Connect.

Parameters:

disconnectTimestamp - The timestamp when the customer endpoint disconnected from Amazon Connect.

Returns:

Returns a reference to this object so that method calls can be chained together.

scheduledTimestamp

ContactSearchSummary.Builder scheduledTimestamp(Instant scheduledTimestamp)

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Parameters:

scheduledTimestamp - The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Returns:

Returns a reference to this object so that method calls can be chained together.

segmentAttributes

ContactSearchSummary.Builder segmentAttributes(Map<String,ContactSearchSummarySegmentAttributeValue> segmentAttributes)

Set of segment attributes for a contact.

Parameters:

segmentAttributes - Set of segment attributes for a contact.

Returns:

Returns a reference to this object so that method calls can be chained together.

name

ContactSearchSummary.Builder name(String name)

Indicates name of the contact.

Parameters:

name - Indicates name of the contact.

Returns:

Returns a reference to this object so that method calls can be chained together.

routingCriteria

ContactSearchSummary.Builder routingCriteria(RoutingCriteria routingCriteria)

Sets the value of the RoutingCriteria property for this object.

Parameters:

routingCriteria - The new value for the RoutingCriteria property for this object.

Returns:

Returns a reference to this object so that method calls can be chained together.

routingCriteria

default ContactSearchSummary.Builder routingCriteria(Consumer<RoutingCriteria.Builder> routingCriteria)

Sets the value of the RoutingCriteria property for this object. This is a convenience method that creates an instance of the RoutingCriteria.Builder avoiding the need to create one manually via RoutingCriteria.builder().

When the Consumer completes, SdkBuilder.build() is called immediately and its result is passed to routingCriteria(RoutingCriteria).

Parameters:

routingCriteria - a consumer that will call methods on RoutingCriteria.Builder

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

• routingCriteria(RoutingCriteria)

globalResiliencyMetadata

ContactSearchSummary.Builder globalResiliencyMetadata(GlobalResiliencyMetadata globalResiliencyMetadata)

Additional routing information for contacts created in ACGR instances.

Parameters:

globalResiliencyMetadata - Additional routing information for contacts created in ACGR instances.

Returns:

Returns a reference to this object so that method calls can be chained together.

globalResiliencyMetadata

default ContactSearchSummary.Builder globalResiliencyMetadata(Consumer<GlobalResiliencyMetadata.Builder> globalResiliencyMetadata)

Additional routing information for contacts created in ACGR instances.

This is a convenience method that creates an instance of the GlobalResiliencyMetadata.Builder avoiding the need to create one manually via GlobalResiliencyMetadata.builder().

When the Consumer completes, SdkBuilder.build() is called immediately and its result is passed to globalResiliencyMetadata(GlobalResiliencyMetadata).

Parameters:

globalResiliencyMetadata - a consumer that will call methods on GlobalResiliencyMetadata.Builder

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

• globalResiliencyMetadata(GlobalResiliencyMetadata)