Builder

The name of the Call Analytics category you want to update. Category names are case sensitive.

Choose whether you want to update a real-time or a post-call category. The input type you specify must match the input type specified when the category was created. For example, if you created a category with the POST_CALL input type, you must use POST_CALL as the input type when updating this category.

The rules used for the updated Call Analytics category. The rules you provide in this field replace the ones that are currently being used in the specified category.