Builder

A unique name, chosen by you, for your Call Analytics category. It's helpful to use a detailed naming system that will make sense to you in the future. For example, it's better to use sentiment-positive-last30seconds for a category over a generic name like test-category.

Choose whether you want to create a real-time or a post-call category for your Call Analytics transcription.

Rules define a Call Analytics category. When creating a new category, you must create between 1 and 20 rules for that category. For each rule, you specify a filter you want applied to the attributes of a call. For example, you can choose a sentiment filter that detects if a customer's sentiment was positive during the last 30 seconds of the call.

Adds one or more custom tags, each in the form of a key:value pair, to a new call analytics category at the time you start this new job.