connect/aws.sdk.kotlin.services.connect.model/MediaConcurrency

MediaConcurrency

class MediaConcurrency

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Types

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class Builder
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object Companion

Properties

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val channel: Channel

The channels that agents can handle in the Contact Control Panel (CCP).

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val concurrency: Int

The number of contacts an agent can have on a channel simultaneously.

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val crossChannelBehavior: CrossChannelBehavior?

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Functions

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inline fun copy(block: MediaConcurrency.Builder.() -> Unit = {}): MediaConcurrency
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open operator override fun equals(other: Any?): Boolean
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open override fun hashCode(): Int
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open override fun toString(): String