SentimentFilter
Flag the presence or absence of specific sentiments detected in your Call Analytics transcription output.
Rules using SentimentFilter are designed to match:
The presence or absence of a positive sentiment felt by the customer, agent, or both at specified points in the call
The presence or absence of a negative sentiment felt by the customer, agent, or both at specified points in the call
The presence or absence of a neutral sentiment felt by the customer, agent, or both at specified points in the call
The presence or absence of a mixed sentiment felt by the customer, the agent, or both at specified points in the call
See Rule criteria for post-call categories for usage examples.
Types
Properties
Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for the specified sentiments. See for more detail.
Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants.
Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for the specified sentiments. See for more detail.
Specify the sentiments that you want to flag.