InterruptionFilter

Flag the presence or absence of interruptions in your Call Analytics transcription output.

Rules using InterruptionFilter are designed to match:

  • Instances where an agent interrupts a customer

  • Instances where a customer interrupts an agent

  • Either participant interrupting the other

  • A lack of interruptions

See Rule criteria for post-call categories for usage examples.

Types

Link copied to clipboard
class Builder
Link copied to clipboard
object Companion

Properties

Link copied to clipboard

Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for an interruption. See for more detail.

Link copied to clipboard

Set to TRUE to flag speech that does not contain interruptions. Set to FALSE to flag speech that contains interruptions.

Link copied to clipboard

Specify the interrupter that you want to flag. Omitting this parameter is equivalent to specifying both participants.

Link copied to clipboard

Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for an interruption. See for more detail.

Link copied to clipboard

Specify the duration of the interruptions in milliseconds. For example, you can flag speech that contains more than 10,000 milliseconds of interruptions.

Functions

Link copied to clipboard
Link copied to clipboard
open operator override fun equals(other: Any?): Boolean
Link copied to clipboard
open override fun hashCode(): Int
Link copied to clipboard
open override fun toString(): String