InterruptionFilter
Flag the presence or absence of interruptions in your Call Analytics transcription output.
Rules using InterruptionFilter
are designed to match:
Instances where an agent interrupts a customer
Instances where a customer interrupts an agent
Either participant interrupting the other
A lack of interruptions
See Rule criteria for post-call categories for usage examples.
Types
Properties
Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for an interruption. See for more detail.
Specify the interrupter that you want to flag. Omitting this parameter is equivalent to specifying both participants.
Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for an interruption. See for more detail.