proactiveEngagementStatus

If ENABLED, the Shield Response Team (SRT) will use email and phone to notify contacts about escalations to the SRT and to initiate proactive customer support.

If PENDING, you have requested proactive engagement and the request is pending. The status changes to ENABLED when your request is fully processed.

If DISABLED, the SRT will not proactively notify contacts about escalations or to initiate proactive customer support.