sendChatIntegrationEvent

Processes chat integration events from Amazon Web Services or external integrations to Amazon Connect. A chat integration event includes:

  • SourceId, DestinationId, and Subtype: a set of identifiers, uniquely representing a chat

  • ChatEvent: details of the chat action to perform such as sending a message, event, or disconnecting from a chat

When a chat integration event is sent with chat identifiers that do not map to an active chat contact, a new chat contact is also created before handling chat action.

Access to this API is currently restricted to Amazon Pinpoint for supporting SMS integration.