The key to use for filtering data. For example, QUEUE
, ROUTING_PROFILE, AGENT
, CHANNEL
, AGENT_HIERARCHY_LEVEL_ONE
, AGENT_HIERARCHY_LEVEL_TWO
, AGENT_HIERARCHY_LEVEL_THREE
, AGENT_HIERARCHY_LEVEL_FOUR
, AGENT_HIERARCHY_LEVEL_FIVE
. There must be at least 1 key and a maximum 5 keys.