Contact
Contains information about a contact.
Types
Properties
The description of the contact.
The timestamp when the customer endpoint disconnected from Amazon Connect.
If this contact is related to other contacts, this is the ID of the initial contact.
Indicates how the contact was initiated.
The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.
The timestamp when the contact was last paused.
The timestamp when the contact was last resumed.
The timestamp when contact was last updated.
If this contact is not the first contact, this is the ID of the previous contact.
An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.
An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.
The contactId that is related to this contact.
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
Total pause count for a contact.
Total pause duration for a contact in seconds.
Information about Amazon Connect Wisdom.