ContactSearchSummary

Information about the agent who accepted the contact.

The Amazon Resource Name (ARN) of the contact.

How the contact reached your contact center.

The timestamp when the customer endpoint disconnected from Amazon Connect.

The identifier of the contact summary.

If this contact is related to other contacts, this is the ID of the initial contact.

Indicates how the contact was initiated.

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

If this contact is not the first contact, this is the ID of the previous contact.

If this contact was queued, this contains information about the queue.

The timestamp, in Unix epoch time format, at which to start running the inbound flow.