piiEntityTypes

The types of personally identifiable information (PII) to redact from a transcript. You can include as many types as you'd like, or you can select ALL.

To include PiiEntityTypes in your Call Analytics request, you must also include ContentIdentificationType or ContentRedactionType, but you can't include both.

Values must be comma-separated and can include: ADDRESS, BANK_ACCOUNT_NUMBER, BANK_ROUTING, CREDIT_DEBIT_CVV, CREDIT_DEBIT_EXPIRY, CREDIT_DEBIT_NUMBER, EMAIL, NAME, PHONE, PIN, SSN, or ALL.

If you leave this parameter empty, the default behavior is equivalent to ALL.