Package software.amazon.awssdk.services.connect.model

Class MediaConcurrency

java.lang.Object
software.amazon.awssdk.services.connect.model.MediaConcurrency
All Implemented Interfaces:
Serializable, SdkPojo, ToCopyableBuilder<MediaConcurrency.Builder,MediaConcurrency>
@Generated("software.amazon.awssdk:codegen") public final class MediaConcurrency extends Object implements SdkPojo, Serializable, ToCopyableBuilder<MediaConcurrency.Builder,MediaConcurrency>

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

See Also:

  • Method Details

    • channel

      public final Channel channel()

      The channels that agents can handle in the Contact Control Panel (CCP).

      If the service returns an enum value that is not available in the current SDK version, channel will return Channel.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from channelAsString().

      Returns:
      The channels that agents can handle in the Contact Control Panel (CCP).
      See Also:

    • channelAsString

      public final String channelAsString()

      The channels that agents can handle in the Contact Control Panel (CCP).

      If the service returns an enum value that is not available in the current SDK version, channel will return Channel.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from channelAsString().

      Returns:
      The channels that agents can handle in the Contact Control Panel (CCP).
      See Also:

    • concurrency

      public final Integer concurrency()

      The number of contacts an agent can have on a channel simultaneously.

      Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

      Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

      Valid Range for TASK: Minimum value of 1. Maximum value of 10.

      Returns:
      The number of contacts an agent can have on a channel simultaneously.

      Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

      Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

      Valid Range for TASK: Minimum value of 1. Maximum value of 10.

    • crossChannelBehavior

      public final CrossChannelBehavior crossChannelBehavior()

      Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

      Returns:
      Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

    • toBuilder

      public MediaConcurrency.Builder toBuilder()
      Description copied from interface: ToCopyableBuilder
      Take this object and create a builder that contains all of the current property values of this object.
      Specified by:
      toBuilder in interface ToCopyableBuilder<MediaConcurrency.Builder,MediaConcurrency>
      Returns:
      a builder for type T

    • builder

      public static MediaConcurrency.Builder builder()

    • serializableBuilderClass

      public static Class<? extends MediaConcurrency.Builder> serializableBuilderClass()

    • hashCode

      public final int hashCode()
      Overrides:
      hashCode in class Object

    • equals

      public final boolean equals(Object obj)
      Overrides:
      equals in class Object

    • equalsBySdkFields

      public final boolean equalsBySdkFields(Object obj)
      Description copied from interface: SdkPojo
      Indicates whether some other object is "equal to" this one by SDK fields. An SDK field is a modeled, non-inherited field in an SdkPojo class, and is generated based on a service model.

      If an SdkPojo class does not have any inherited fields, equalsBySdkFields and equals are essentially the same.

      Specified by:
      equalsBySdkFields in interface SdkPojo
      Parameters:
      obj - the object to be compared with
      Returns:
      true if the other object equals to this object by sdk fields, false otherwise.

    • toString

      public final String toString()
      Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.
      Overrides:
      toString in class Object

    • getValueForField

      public final <T> Optional<T> getValueForField(String fieldName, Class<T> clazz)

    • sdkFields

      public final List<SdkField<?>> sdkFields()
      Specified by:
      sdkFields in interface SdkPojo
      Returns:
      List of SdkField in this POJO. May be empty list but should never be null.