Package software.amazon.awssdk.services.connect.model

Class Contact

java.lang.Object
software.amazon.awssdk.services.connect.model.Contact
All Implemented Interfaces:
Serializable, SdkPojo, ToCopyableBuilder<Contact.Builder,Contact>
@Generated("software.amazon.awssdk:codegen") public final class Contact extends Object implements SdkPojo, Serializable, ToCopyableBuilder<Contact.Builder,Contact>

Contains information about a contact.

See Also:

  • Method Details

    • arn

      public final String arn()

      The Amazon Resource Name (ARN) for the contact.

      Returns:
      The Amazon Resource Name (ARN) for the contact.

    • id

      public final String id()

      The identifier for the contact.

      Returns:
      The identifier for the contact.

    • initialContactId

      public final String initialContactId()

      If this contact is related to other contacts, this is the ID of the initial contact.

      Returns:
      If this contact is related to other contacts, this is the ID of the initial contact.

    • previousContactId

      public final String previousContactId()

      If this contact is not the first contact, this is the ID of the previous contact.

      Returns:
      If this contact is not the first contact, this is the ID of the previous contact.

    • initiationMethod

      public final ContactInitiationMethod initiationMethod()

      Indicates how the contact was initiated.

      If the service returns an enum value that is not available in the current SDK version, initiationMethod will return ContactInitiationMethod.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from initiationMethodAsString().

      Returns:
      Indicates how the contact was initiated.
      See Also:

    • initiationMethodAsString

      public final String initiationMethodAsString()

      Indicates how the contact was initiated.

      If the service returns an enum value that is not available in the current SDK version, initiationMethod will return ContactInitiationMethod.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from initiationMethodAsString().

      Returns:
      Indicates how the contact was initiated.
      See Also:

    • name

      public final String name()

      The name of the contact.

      Returns:
      The name of the contact.

    • description

      public final String description()

      The description of the contact.

      Returns:
      The description of the contact.

    • channel

      public final Channel channel()

      How the contact reached your contact center.

      If the service returns an enum value that is not available in the current SDK version, channel will return Channel.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from channelAsString().

      Returns:
      How the contact reached your contact center.
      See Also:

    • channelAsString

      public final String channelAsString()

      How the contact reached your contact center.

      If the service returns an enum value that is not available in the current SDK version, channel will return Channel.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from channelAsString().

      Returns:
      How the contact reached your contact center.
      See Also:

    • queueInfo

      public final QueueInfo queueInfo()

      If this contact was queued, this contains information about the queue.

      Returns:
      If this contact was queued, this contains information about the queue.

    • agentInfo

      public final AgentInfo agentInfo()

      Information about the agent who accepted the contact.

      Returns:
      Information about the agent who accepted the contact.

    • initiationTimestamp

      public final Instant initiationTimestamp()

      The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

      Returns:
      The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

    • disconnectTimestamp

      public final Instant disconnectTimestamp()

      The timestamp when the customer endpoint disconnected from Amazon Connect.

      Returns:
      The timestamp when the customer endpoint disconnected from Amazon Connect.

    • lastUpdateTimestamp

      public final Instant lastUpdateTimestamp()

      The timestamp when contact was last updated.

      Returns:
      The timestamp when contact was last updated.

    • scheduledTimestamp

      public final Instant scheduledTimestamp()

      The timestamp, in Unix epoch time format, at which to start running the inbound flow.

      Returns:
      The timestamp, in Unix epoch time format, at which to start running the inbound flow.

    • relatedContactId

      public final String relatedContactId()

      The contactId that is related to this contact.

      Returns:
      The contactId that is related to this contact.

    • wisdomInfo

      public final WisdomInfo wisdomInfo()

      Information about Amazon Connect Wisdom.

      Returns:
      Information about Amazon Connect Wisdom.

    • toBuilder

      public Contact.Builder toBuilder()
      Description copied from interface: ToCopyableBuilder
      Take this object and create a builder that contains all of the current property values of this object.
      Specified by:
      toBuilder in interface ToCopyableBuilder<Contact.Builder,Contact>
      Returns:
      a builder for type T

    • builder

      public static Contact.Builder builder()

    • serializableBuilderClass

      public static Class<? extends Contact.Builder> serializableBuilderClass()

    • hashCode

      public final int hashCode()
      Overrides:
      hashCode in class Object

    • equals

      public final boolean equals(Object obj)
      Overrides:
      equals in class Object

    • equalsBySdkFields

      public final boolean equalsBySdkFields(Object obj)
      Description copied from interface: SdkPojo
      Indicates whether some other object is "equal to" this one by SDK fields. An SDK field is a modeled, non-inherited field in an SdkPojo class, and is generated based on a service model.

      If an SdkPojo class does not have any inherited fields, equalsBySdkFields and equals are essentially the same.

      Specified by:
      equalsBySdkFields in interface SdkPojo
      Parameters:
      obj - the object to be compared with
      Returns:
      true if the other object equals to this object by sdk fields, false otherwise.

    • toString

      public final String toString()
      Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.
      Overrides:
      toString in class Object

    • getValueForField

      public final <T> Optional<T> getValueForField(String fieldName, Class<T> clazz)

    • sdkFields

      public final List<SdkField<?>> sdkFields()
      Specified by:
      sdkFields in interface SdkPojo
      Returns:
      List of SdkField in this POJO. May be empty list but should never be null.