Builder

class Builder

Properties

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The identifier of the contact in this instance of Amazon Connect.

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The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

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Priority of the contact in the queue. The default priority for new contacts is 5. You can raise the priority of a contact compared to other contacts in the queue by assigning them a higher priority, such as 1 or 2.

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The number of seconds to add or subtract from the contact's routing age. Contacts are routed to agents on a first-come, first-serve basis. This means that changing their amount of time in queue compared to others also changes their position in queue.

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Updates the routing criteria on the contact. These properties can be used to change how a
 contact is routed within the queue.

Functions