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If the recording/transcript was deleted, this is the reason entered for the deletion.

The number that identifies the Kinesis Video Streams fragment where the customer audio stream started.

The number that identifies the Kinesis Video Streams fragment where the customer audio stream stopped.

The location, in Amazon S3, for the recording/transcript.

Information about the media stream used during the conversation.

Information about the conversation participant, whether they are an agent or contact. The participant types are as follows:

When the conversation of the last leg of the recording started in UTC time.

The status of the recording/transcript.

When the conversation of the last leg of recording stopped in UTC time.

Where the recording/transcript is stored.