connect/aws.sdk.kotlin.services.connect.model/MediaConcurrency/Builder

Builder

class Builder

Properties

channel

var channel: Channel?

The channels that agents can handle in the Contact Control Panel (CCP).

concurrency

var concurrency: Int?

The number of contacts an agent can have on a channel simultaneously.

crossChannelBehavior

var crossChannelBehavior: CrossChannelBehavior?

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Functions

crossChannelBehavior

fun crossChannelBehavior(block: CrossChannelBehavior.Builder.() -> Unit)

construct an aws.sdk.kotlin.services.connect.model.CrossChannelBehavior inside the given block