groupings

The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues.

• If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.

• If you group by ROUTING_PROFILE, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics CONTACTS_SCHEDULED, CONTACTS_IN_QUEUE, and OLDEST_CONTACT_AGE.

• If no Grouping is included in the request, a summary of metrics is returned.

• When using the RoutingStepExpression filter, group by ROUTING_STEP_EXPRESSION is required.