connect/aws.sdk.kotlin.services.connect.model/CreateRoutingProfileRequest/Builder

Builder

Properties

var agentAvailabilityTimer: AgentAvailabilityTimer?

Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.

defaultOutboundQueueId

var defaultOutboundQueueId: String?

The default outbound queue for the routing profile.

description

var description: String?

Description of the routing profile. Must not be more than 250 characters.

instanceId

var instanceId: String?

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

mediaConcurrencies

var mediaConcurrencies: List<MediaConcurrency>?

The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.

name

var name: String?

The name of the routing profile. Must not be more than 127 characters.

queueConfigs

var queueConfigs: List<RoutingProfileQueueConfig>?

The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls.