ChatContactMetrics

Information about the overall participant interactions at the contact level.

Types

The time for an agent to respond after obtaining a chat contact.

The agent first response timestamp for a chat contact.

The time it took for a contact to end after the last customer message.

The number of conversation turns in a chat contact, which represents the back-and-forth exchanges between customer and other participants.

A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this contact.

The total number of characters from bot and automated messages on a chat contact.

The total number of bot and automated messages on a chat contact.

The number of chat messages on the contact.

open operator override fun equals(other: Any?): Boolean

open override fun hashCode(): Int

open override fun toString(): String