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The time for an agent to respond after obtaining a chat contact.

The agent first response timestamp for a chat contact.

The time it took for a contact to end after the last customer message.

The number of conversation turns in a chat contact, which represents the back-and-forth exchanges between customer and other participants.

A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this contact.

The total number of characters from bot and automated messages on a chat contact.

The total number of bot and automated messages on a chat contact.

The number of chat messages on the contact.