connect/aws.sdk.kotlin.services.connect.model/AgentInfo/Builder

Builder

Properties

The difference in time, in whole seconds, between AfterContactWorkStartTimestamp and AfterContactWorkEndTimestamp.

var afterContactWorkEndTimestamp: Instant?

The date and time when the agent ended After Contact Work for the contact, in UTC time. In cases when agent finishes doing AfterContactWork for chat contacts and switches their activity status to offline or equivalent without clearing the contact in CCP, discrepancies may be noticed for AfterContactWorkEndTimestamp.

afterContactWorkStartTimestamp

var afterContactWorkStartTimestamp: Instant?

The date and time when the agent started doing After Contact Work for the contact, in UTC time.

agentInitiatedHoldDuration

var agentInitiatedHoldDuration: Int?

The total hold duration in seconds initiated by the agent.

agentPauseDurationInSeconds

var agentPauseDurationInSeconds: Int?

Agent pause duration for a contact in seconds.

capabilities

var capabilities: ParticipantCapabilities?

The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.

connectedToAgentTimestamp

var connectedToAgentTimestamp: Instant?

The timestamp when the contact was connected to the agent.

deviceInfo

var deviceInfo: DeviceInfo?

Information regarding Agent’s device.

hierarchyGroups

var hierarchyGroups: HierarchyGroups?

The agent hierarchy groups for the agent.