agentContactState
The state of the contact.
When AgentContactState is set to CONNECTED_ONHOLD, StateStartTimestamp is not changed. Instead, StateStartTimestamp reflects the time the contact was CONNECTED to the agent.
The state of the contact.
When AgentContactState is set to CONNECTED_ONHOLD, StateStartTimestamp is not changed. Instead, StateStartTimestamp reflects the time the contact was CONNECTED to the agent.