Package-level declarations

Types

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Amazon Connect Customer Profiles is a unified customer profile for your contact center that has pre-built connectors powered by AppFlow that make it easy to combine customer information from third party applications, such as Salesforce (CRM), ServiceNow (ITSM), and your enterprise resource planning (ERP), with contact history from your Amazon Connect contact center. If you're new to Amazon Connect, you might find it helpful to review the Amazon Connect Administrator Guide.

Properties

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const val SdkVersion: String
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const val ServiceId: String

Functions

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Associates a new key value with a specific profile, such as a Contact Record ContactId.

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Creates a new calculated attribute definition. After creation, new object data ingested into Customer Profiles will be included in the calculated attribute, which can be retrieved for a profile using the GetCalculatedAttributeForProfile API. Defining a calculated attribute makes it available for all profiles within a domain. Each calculated attribute can only reference one ObjectType and at most, two fields from that ObjectType.

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Creates a domain, which is a container for all customer data, such as customer profile attributes, object types, profile keys, and encryption keys. You can create multiple domains, and each domain can have multiple third-party integrations.

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Creates an event stream, which is a subscription to real-time events, such as when profiles are created and updated through Amazon Connect Customer Profiles.

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Creates an integration workflow. An integration workflow is an async process which ingests historic data and sets up an integration for ongoing updates. The supported Amazon AppFlow sources are Salesforce, ServiceNow, and Marketo.

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Creates a standard profile.

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Deletes an existing calculated attribute definition. Note that deleting a default calculated attribute is possible, however once deleted, you will be unable to undo that action and will need to recreate it on your own using the CreateCalculatedAttributeDefinition API if you want it back.

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Deletes a specific domain and all of its customer data, such as customer profile attributes and their related objects.

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Disables and deletes the specified event stream.

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Removes an integration from a specific domain.

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Deletes the standard customer profile and all data pertaining to the profile.

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Removes a searchable key from a customer profile.

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Removes an object associated with a profile of a given ProfileObjectType.

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Removes a ProfileObjectType from a specific domain as well as removes all the ProfileObjects of that type. It also disables integrations from this specific ProfileObjectType. In addition, it scrubs all of the fields of the standard profile that were populated from this ProfileObjectType.

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Deletes the specified workflow and all its corresponding resources. This is an async process.

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The process of detecting profile object type mapping by using given objects.

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Tests the auto-merging settings of your Identity Resolution Job without merging your data. It randomly selects a sample of matching groups from the existing matching results, and applies the automerging settings that you provided. You can then view the number of profiles in the sample, the number of matches, and the number of profiles identified to be merged. This enables you to evaluate the accuracy of the attributes in your matching list.

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Provides more information on a calculated attribute definition for Customer Profiles.

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Retrieve a calculated attribute for a customer profile.

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Returns information about a specific domain.

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Returns information about the specified event stream in a specific domain.

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Returns information about an Identity Resolution Job in a specific domain.

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Returns an integration for a domain.

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Before calling this API, use CreateDomain or UpdateDomain to enable identity resolution: set Matching to true.

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Returns the object types for a specific domain.

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Returns the template information for a specific object type.

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Returns a set of profiles that belong to the same matching group using the matchId or profileId. You can also specify the type of matching that you want for finding similar profiles using either RULE_BASED_MATCHING or ML_BASED_MATCHING.

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Get details of specified workflow.

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Get granular list of steps in workflow.

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Lists all of the integrations associated to a specific URI in the AWS account.

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Lists calculated attribute definitions for Customer Profiles

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Retrieve a list of calculated attributes for a customer profile.

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Returns a list of all the domains for an AWS account that have been created.

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Returns a list of all the event streams in a specific domain.

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Lists all of the Identity Resolution Jobs in your domain. The response sorts the list by JobStartTime.

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Lists all of the integrations in your domain.

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Returns a list of objects associated with a profile of a given ProfileObjectType.

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Lists all of the templates available within the service.

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Lists all of the template information for object types.

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Returns a set of MatchIds that belong to the given domain.

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Displays the tags associated with an Amazon Connect Customer Profiles resource. In Connect Customer Profiles, domains, profile object types, and integrations can be tagged.

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Query to list all workflows.

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Runs an AWS Lambda job that does the following:

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Adds an integration between the service and a third-party service, which includes Amazon AppFlow and Amazon Connect.

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Adds additional objects to customer profiles of a given ObjectType.

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Defines a ProfileObjectType.

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Searches for profiles within a specific domain using one or more predefined search keys (e.g., _fullName, _phone, _email, _account, etc.) and/or custom-defined search keys. A search key is a data type pair that consists of a KeyName and Values list.

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Assigns one or more tags (key-value pairs) to the specified Amazon Connect Customer Profiles resource. Tags can help you organize and categorize your resources. You can also use them to scope user permissions by granting a user permission to access or change only resources with certain tag values. In Connect Customer Profiles, domains, profile object types, and integrations can be tagged.

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Removes one or more tags from the specified Amazon Connect Customer Profiles resource. In Connect Customer Profiles, domains, profile object types, and integrations can be tagged.

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Updates an existing calculated attribute definition. When updating the Conditions, note that increasing the date range of a calculated attribute will not trigger inclusion of historical data greater than the current date range.

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Updates the properties of a domain, including creating or selecting a dead letter queue or an encryption key.

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Updates the properties of a profile. The ProfileId is required for updating a customer profile.

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Create a copy of the client with one or more configuration values overridden. This method allows the caller to perform scoped config overrides for one or more client operations.