Package-level declarations
Types
With Amazon Connect Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue. It records the issue, the steps and interactions taken to resolve the issue, and the outcome. For more information, see Amazon Connect Cases in the Amazon Connect Administrator Guide.
Functions
Returns the description for the list of fields in the request parameters.
Creates and updates a set of field options for a single select field in a Cases domain.
If you provide a value for PerformedBy.UserArn you must also have connect:DescribeUser permission on the User ARN resource that you provide
Creates a domain, which is a container for all case data, such as cases, fields, templates and layouts. Each Amazon Connect instance can be associated with only one Cases domain.
Creates a field in the Cases domain. This field is used to define the case object model (that is, defines what data can be captured on cases) in a Cases domain.
Creates a layout in the Cases domain. Layouts define the following configuration in the top section and More Info tab of the Cases user interface:
Creates a related item (comments, tasks, and contacts) and associates it with a case.
Creates a template in the Cases domain. This template is used to define the case object model (that is, to define what data can be captured on cases) in a Cases domain. A template must have a unique name within a domain, and it must reference existing field IDs and layout IDs. Additionally, multiple fields with same IDs are not allowed within the same Template. A template can be either Active or Inactive, as indicated by its status. Inactive templates cannot be used to create cases.
Deletes a Cases domain.
Returns information about a specific case if it exists.
Returns the audit history about a specific case if it exists.
Returns the case event publishing configuration.
Returns information about a specific domain if it exists.
Returns the details for the requested layout.
Returns the details for the requested template.
Lists cases for a given contact.
Lists all cases domains in the Amazon Web Services account. Each list item is a condensed summary object of the domain.
Lists all of the field options for a field identifier in the domain.
Lists all fields in a Cases domain.
Lists all layouts in the given cases domain. Each list item is a condensed summary object of the layout.
Lists tags for a resource.
Lists all of the templates in a Cases domain. Each list item is a condensed summary object of the template.
Adds case event publishing configuration. For a complete list of fields you can add to the event message, see Create case fields in the Amazon Connect Administrator Guide
Searches for cases within their associated Cases domain. Search results are returned as a paginated list of abridged case documents.
Searches for related items that are associated with a case.
Adds tags to a resource.
Untags a resource.
If you provide a value for PerformedBy.UserArn you must also have connect:DescribeUser permission on the User ARN resource that you provide
Updates the properties of an existing field.
Updates the attributes of an existing layout.
Updates the attributes of an existing template. The template attributes that can be modified include name, description, layoutConfiguration, requiredFields, and status. At least one of these attributes must not be null. If a null value is provided for a given attribute, that attribute is ignored and its current value is preserved.
Create a copy of the client with one or more configuration values overridden. This method allows the caller to perform scoped config overrides for one or more client operations.