Package software.amazon.awssdk.services.connectcontactlens
package software.amazon.awssdk.services.connectcontactlens
Amazon Connect Contact Lens enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts.
Amazon Connect Contact Lens provides both real-time and post-call analytics of customer-agent conversations. For more information, see Analyze conversations using speech analytics in the Amazon Connect Administrator Guide.
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ClassDescriptionService client for accessing Amazon Connect Contact Lens asynchronously.A builder for creating an instance of
ConnectContactLensAsyncClient.This includes configuration specific to Amazon Connect Contact Lens that is supported by bothConnectContactLensClientBuilderandConnectContactLensAsyncClientBuilder.Service client for accessing Amazon Connect Contact Lens.A builder for creating an instance ofConnectContactLensClient.Class to expose the service client settings to the user.A builder for creating aConnectContactLensServiceClientConfiguration